Return and Refund Policy

At Afterburn, we are committed to delivering high-quality products. While we do not offer unconditional refunds, exchanges are permitted under specific conditions, and refunds are applicable under certain scenarios as outlined below.

Eligibility for Exchange

  • Damaged Product: If the received product is damaged, valid proof is required.
  • Size Issues: Exchanges are possible in case of size discrepancies.

Conditions for Exchange

  • Unboxing Video Proof: A clear unpacking video must be provided showing the damage.
  • Unused Condition: Products must be unused, with original tags attached, and in original packaging.
  • Return Request Period: Exchange requests must be initiated within 48 hours of receiving the product.
  • Return Period: The item must be returned within 3 to 4 working days after delivery.
  • Return Inspection: Returned products will undergo inspection before exchange approval.

Exchange Process

  • Initiate Exchange: Email store.afterburn@gmail.com within 48 hours of receipt. Include order number, issue details, and unboxing video.
  • Exchange Authorization: Once approved, you will receive return instructions from our team.
  • Shipping the Product: Securely package and ship the product at your own cost using a trackable method. We are not liable for shipping damages.
  • Inspection and Approval: We inspect returned items for the reported issues before processing the exchange.

Exchange or Replacement

Approved exchanges will be replaced with the same or an alternative product, or store credit, depending on availability. Replacements will be delivered within 5 business days; store credit is issued within 24 hours post-inspection.

Refund Policy

If a refund is approved, it will be credited to the customer's account within 7 to 10 working days via the original payment method.

Exceptions

  • No exchanges for custom-altered items.
  • No exchanges for customer errors unless the product passes inspection in original condition.

Contact Information

For further assistance, contact us at store.afterburn@gmail.com.